TV maker ranks first in two categories for second consecutive year.
For the latest study, J.D. Power surveyed more than 3,750 consumers who purchased an HDTV in the past 12 months. The company measures satisfaction on a scale of 1,000 based on eight factors: overall satisfaction, performance; reliability; ease of operation; style/appearance; features, warranty and price.
In the 50-inches and above category, Samsung scored 871, and in the 50-inches and below category, it scored 856. In both categories, Samsung ranked highest for overall satisfaction, performance, reliability, style and appearance, features and warranty.
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